To troubleshoot problems on your device, we recommend you:
- Check your internet connection.
Make sure your device is connected to Wi-Fi, 3G, 4G or 5G. If you are playing with a Wi-Fi connection, make sure it is turned on and that you are at a safe distance.
- Make sure you have the latest version of the game installed.
Check if there are any updates available: (How to update my game?).
Also, make sure you have the latest version of your device's operating system.
- Force close and restart the application.
Force close the application and other background applications that you are not using (How to force close the application?).