We know that you have a great interest in winning coins, even if it is not always possible... 😕 Keep in mind that you will get the prize in coins, as long as at least three game rounds have been played. If your opponent quits or doesn't answer in time, and no more than two rounds have been completed, you will win, but you won't receive the prize.
Don't let this discourage you! Keep playing and having fun, there will always be new opportunities to succeed.
On the other hand, on some occasions, it is possible that your coins are not reflected immediately on the counter, due to connection or server errors, which is why it may as thought they were not credited.
If this happens, we recommend that you force-close the app and reopen it to update your coin balance.
Do not hesitate to contact us if you notice that your coins are still not credited! You can do it from here.