Lost access to your account? No problem!
Follow these steps to recover your password and get back to the fun:
- Open the application and select Sign in with email.
- Enter the email you used to create your account and press OK.
- Tap the Or click here to recover your password option, below the box.
- Enter the new password that you will receive in your mailbox.
Once you regain your access, for security and privacy reasons, we recommend that you generate a new password of your choice from your profile.
To do so:
- Tap your profile photo or avatar on the upper left-hand corner of the home screen.
- Tap View profile.
- Select the three dots icon on the upper right-hand corner and then Password.
- Enter a new one and repeat it below. Remember that it must include at least six characters and be made up of a combination of numbers and letters.
- Press Update Password.
If you do not receive a new password in your mailbox or cannot change it later, we invite you to contact our Support team here. When doing so, include your username and the email linked to your account in the message.
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