If you notice that you've lost your level or stats when you log in to your account, for your peace of mind, we want you to know that you haven't lost your progress. This is a very common error that many players experience. It's usually due to:
- You entered a different email from the one you used to create the account. To verify this, go to Menu > Settings > Account and check if the email is correct. If not, sign out by going to Menu > Settings > Sign out and log back in using the correct email address.
- You signed in with a Facebook profile and your account was not linked to Facebook. If this happens, sign out by going to Menu > Settings > Sign out and log back in with the email address you used to create your account.
- You signed in with an Apple ID and your account was not created with this method. To verify this, go to Menu > Settings > Account and check if the email and username are incorrect. If so, sign out by going to Menu > Settings > Sign out and log back in with the correct email.
- You signed in with a Google account, but your account wasn't created using this method. To verify this, go to Profile > Settings > Account and check if the email and username are incorrect. If so, you'll need to sign out by going to Profile > Settings > Sign out and signing in with the correct email.
Keep in mind that, if after following these steps you were unable to recover your account, you can contact our Support team here.
We ask you to provide us with all possible emails or usernames that you have used in your account, and we will help you recover it.