tickets missing-disappeared!

Ginger Hunt

• 31 december 2022 02:13

I had 4 hundred and something tickets-i think it was 470 or 475-and yet when I came back only 15 were left. First, I use my coins to answer questions, Second, when my tickets went below 500 I decided not to use tickets at all-only coins-so where did they go? Third, although I checked with both Facebook and Google who explained I was signed in and could use these sign ins wherever they were asked for yet your app refused to let me sign in to help with either one. Saying it was blocked, then saying it was off, then saying I had to download those apps which are downloaded to my phone and have been...So, what's up here? Why the ticket loss? I don't understand this at all. I have to work hard for my tickets and consider them valuable and the loss of them a theft.

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  etermax

  • 5 januari 2023 19:29

  Hello Ginger Hunt! Thank you for reporting this situation with your credits balance. We truly regret what happened. We would like to let you know we have added 600 credits back to your account as compensation. We will also analyze this matter and inform our developers in order to avoid any future problems and be able to detect any irregularities. Thank you for your patience and understanding. Have a wonderful day! 

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  Lloydjv

  • 19 januari 2023 20:38

  Just purchase more, that's what they want. 

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  Ginger Hunt

  • 31 januari 2023 01:48

  It just happened again! It took me some time to earn my tickets and have enough to do me some good. I had 980 but did use 120 to get another chance to answer a question-once and once only, I also used tickets to double 2 of my scores that were low and it was then that I noticed my tickets were down to 740 and I decided not to use any more. I've been playing off and on this afternoon as I pack for a trip and have been enjoying all the different games & challenges. I just picked my phone back up to play again when I looked and discovered I only had 60 tickets-740 had turned into 60! I cannot explain how disappointing it is after working hard to earn tickets then have them just dissapoear! I know every game has little gliches to be dealt with but losing almost all my hard earned tickets for no reason is no little glich. Please look into this! I look forward to your response.

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