Glitches

Renee Kathleen

• 23 août 2022 00:45

I was playing survival and it was myself and one other player remaining I answered the question correctly and it popped up with zero people answering and I got 10 points. An hour prior to this I was playing trivia topics and I completed the cats category, and instead of getting my reward, it made me play the category all over again not recognizing that I had completed the category. I understand if there’s an occasional glitch but not twice in an hour. And there were several that I had yesterday. Two days in a row and this is ridiculous

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  Rcraig0430

  • 23 août 2022 04:46

  I was just about to get my last Mission tonight with 4 minutes to spare and the Missions tab disappeared. The same thing happened last night and it was gone for over an hour, but tonight, it made me miss out on getting my final premium prize (13 cookies, which are like gold) before it switched back to the normal Missions screen that doesn't have the premium option. 

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  etermax

  • 16 septembre 2022 15:44

  Hello Renee Kathleen! Thank you so much for your post, we apologize for the delay in our response. We're very sorry about what happened, we will analyze this matter in order to detect any possible irregularities and have them resolved as soon as possible. In order to compensate your account for the inconvenience this may have caused you, we will reach out to you through email. Thank you for your patience and understanding. We wish you have a wonderful day! 

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  etermax

  • 16 septembre 2022 15:46

  Hello Rcraig0430! Thank you for your post and for reporting this situation with your Missions here, we apologize for the delay in our response. Please bear in mind that in this game mode, you will be able to see the remaining time you have to collect your rewards at all time at the top of your screen. In order to compensate your account properly for the inconvenience this may have caused you, we will reach out to your through email as well. Have a great day! 

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