Restore Game to New iPhone

Debby Riebe
I got a new phone and my Trivia Crack games and rewards, cards etc are gone. When I logged in with Facebook, it came up in German, not English and everything was gone. I deleted the app and downloaded again. Same thing. Please help.
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12 commentaires

Date Votes
  • etermax
    • Modifié

    Hello Debby! Thank you for reporting this situation. A few days ago, another user mentioned this issue in a post and we provided an official answer. You can check it out here. You’ll find our recommendations to solve it. This way, we prevent the content in the forum from being repeated. Have a great day!

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  • Cheryl Wulf Karlgaard

    When I downloaded Trivia Crack (no ads) to my new iPhone I lost all of my coins, games, and cards. How can I get them back?

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  • etermax

    Hello Cheryl Wulf Karlgaard! Thank you so much for letting us know of this situation here, we appreciate you reaching out. When attempting to open the application in the new device you may have instead, created a new account. In order to recover your former, original account, we will need to have your username, which you will find on your profile. We will be reaching out to you through email for you to provide this information safely and we can help you recover your account. We apologize for all inconveniences this may have caused you. We wish you have a great day! 

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  • Debby Riebe

    Thank you for your swift response. I only submitted this 8 months ago. Trivia Crack customer service needs help.

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  • etermax

    Hello Debby Riebe! Thank you so much for your comment. Please note we had replied to your original post 8 months ago. Our last comment was a response to Cheryl. We remain at your disposal for any issues, questions, suggestions. We wish you have a wonderful Friday, Debby!

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  • Kathy Jacobson

    I recently got the iPhone 12 and much of my trivia crack data is gone now.

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  • etermax

    Hello Kathy Jacobson! Thank you so much for your comment. We would like to let you know it is very likely that when accessing the game from your new device you have created a new account by mistake. You will have to log out of the account you have currently opened by tapping on the menu option on the top right-hand corner of your screen, then scrolling down to select "Settings". Once you are in the Settings menu, tap on the red button "log out". You should then be able to enter your former account´s information. We will be reaching out to you through email in case you need assistance to recover your data. We apologize for all inconvenience this may have caused you. We wish you have a wonderful day! 

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  • Leslie Leaf

    I will need someone to contact me so I can give the new account that was created so we can link it back to my original account; please email me as I find this platform a little complicated. I have been playing for years, and can’t start over. Thank you.

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  • etermax

    Hello Leslie Leaf! Thank you so much for your comment! We have already reached out to you through email and will be awaiting your response. Thank you for your time! We hope you have a great day!

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  • Robert Johnson

    hi! i need you to make a new game!h

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  • Aron Trevino

    Hello,

    I have same issue regarding my account. Please reach out to me. Don't want to lose all my data.

     

    Thanks

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  • etermax

    Hello Aron Trevino! Thank you for your comment, we apologize for the delay in our response. In order to assist you with this matter, we have reached out to you through email. We look forward to your prompt response. Have a great day! 

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