Not getting cookies

Commentaires

4 commentaires

  • etermax

    Hello Alex Kaufmann! Thank you so much for posting about this situation here. We understand your frustration and are really sorry you feel this way. We are currently aware of and working to have this problem with the cookies provided in the application solved shortly. We will be reaching out to you through email in order to compensate your account properly. We apologize for all inconvenience caused. We wish you have a great day! 

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  • Alex Kaufmann

    More than two weeks ago. Never heard from you. Today, I played 45 minutes and won one cookie.

    It’s clear you all couldn’t care less about support for this game. I’m done.

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  • etermax

    Hello Alex Kaufmann! Thank you for yor comment. We´d like to let you know we have reached out to you through email in order to compensate your account with a credit pack in order for you to be able to purchase the cookies you needed in the  Pet section of the game. In case you check your mailbox and still cannot find our email or compensation rewards, please let us know. We apologize for all inconvenience this may have caused you. We hope you have a great one!

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  • Alex Kaufmann

    There’s been no email. Just as there’s been no progress on fixing this issue.

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