15 game point limit??
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Hello Lauren and Lloydjv, thank you for posting your concerns here. We want to let you know, there is a 15 game point limit for Classic game mode, in other words, from game number 16 onwards, no points are added for the Ranking. Bear in mind, this will be applied to all users equally, as well as the points count reset, which will be at 2.00 am local New York time, this will also be applied to all users equally. On the other hand, we want to let you know, once you have reached this limit, you will be able to continue accumulating points towards the Ranking by playing the rest of our Game modes which do not have a limit. Currently, there isn't a counter letting you know how many matches will still provide you with points for the Ranking, however we will take your comments into account in order to implement one in upcoming game updates. We apologize to you sincerely, for all inconveniences this may have caused. Have a great day!
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Etermax said the following on the above post, "Bear in mind, this will be applied to all users equally, as well as the points count reset, which will be at 2.00 am local New York time, this will also be applied to all users equally."
However, that is NOT true and is inaccurate because I live in Central Standard Time which is 1 hour behind local New York, and my point count resets at 11:00pm CST, which is 12:00am New York time.
The lack of instruction clarity on game details and instructions MUST get better.
1. Add a classic game counter, since 15 games is the limit for accumulating points.
2. Post the start and end time cutoffs, since 15 games is the limit and included if it'll be based on time-zones.
3. The timer on the scoreboard is NOT accurate. My cutoff time is at 11pm CST, but the timer says its at 12:00am CST.
4. Under HELP tab on the game app, the rule book and how to play has been removed (NOT FOUND).
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Hello Hervin and Lloydjv, we appreciate you guys taking the time to share your feedback comments with us. As we have mentioned previously, our users´opinions are very important to us in order to continue improving the game. We will report your comments to our Development team for them to take into account. We understand the issues the daily 15 game limit has caused to several users, and we want to apologize for all inconveniences that were caused to you, sincerely. In the last days, the limit has been set to 5.00 am UTC which is already active in the game for all users around the globe. We wish you both have a wonderful day and stay safe.
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I’m ready to cease playing. So many glitches. I was told yesterday that I was at my limit for rewards but it’s 6pm the following day and it’s still not reset. I play all week and this has ruined my chances to win. I so enjoy the game.. but after all the time I’ve put in, it’s not enjoyable enough to stay on the app
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Hello, Tamara Fuchs! Thank you for your comment, we're very sorry about what happened. We want to let you know that only the points of the first 20 Classic matches played in the day are counted for the Ranking. In other words, from game number 21 onward, no points are added. Bear in mind that this will be applied to all users equally. On the other hand, for the Classic game’s points to be considered for the Ranking, you must have at least two crowns. This also goes for all of our users. Classic game point limit will be reset every day at 5:00 am UTC. Keep in mind, you will be able to continue accumulating points for the Ranking by playing the rest of our game modes. Nevertheless, we will properly analyze this matter and contact you via email, shortly. We apologize for any inconvenience this may have caused you. Have a lovely day!
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