Enviar una solicitud

15 game point limit??

Comentarios

9 comentarios

  • Lloyd

    This has been addressed ad nauseum. They are not going to fix it. As a matter of fact, they won't fix anything about the app that will make it more enjoyable for the user. Now if you were to tell them they didn't have enough ads, they would love to add more.  

    0
    Acciones de comentarios Permalink
  • Lauren Gullette

    Oh, great 🙄 ok, well thanks for letting me know. Yes they must be the greediest app I've ever seen with the ads, the audacity is unbelievable honestly.

    0
    Acciones de comentarios Permalink
  • etermax

    Hello Lauren and Lloydjv, thank you for posting your concerns here. We want to let you know, there is a 15 game point limit for Classic game mode, in other words, from game number 16 onwards, no points are added for the Ranking. Bear in mind, this will be applied to all users equally, as well as the points count reset, which will be at 2.00 am local New York time, this will also be applied to all users equally. On the other hand, we want to let you know, once you have reached this limit, you will be able to continue accumulating points towards the Ranking by playing the rest of our Game modes which do not have a limit. Currently, there isn't a counter letting you know how many matches will still provide you with points for the Ranking, however we will take your comments into account in order to implement one in upcoming game updates. We apologize to you sincerely, for all inconveniences this may have caused. Have a great day!

    1
    Acciones de comentarios Permalink
  • Lloyd

    And, they forgot to mention those 'other games' are only available on the mobile app. For some reason, with all their infinite wisdom, they saw fit to omit anything but Classic games to the desktop version. I am sure there is some ulterior motive behind this as well. 

    0
    Acciones de comentarios Permalink
  • H. Hidalgo

    Etermax said the following on the above post, "Bear in mind, this will be applied to all users equally, as well as the points count reset, which will be at 2.00 am local New York time, this will also be applied to all users equally."

    However, that is NOT true and is inaccurate because I live in Central Standard Time which is 1 hour behind local New York, and my point count resets at 11:00pm CST, which is 12:00am New York time. 

    The lack of instruction clarity on game details and instructions MUST get better. 

    1. Add a classic game counter, since 15 games is the limit for accumulating points. 

    2. Post the start and end time cutoffs, since 15 games is the limit and included if it'll be based on time-zones.

    3. The timer on the scoreboard is NOT accurate. My cutoff time is at 11pm CST, but the timer says its at 12:00am CST.

    4. Under HELP tab on the game app, the rule book and how to play has been removed (NOT FOUND).

     

    0
    Acciones de comentarios Permalink
  • Lloyd

    Good point on #1, Hervin. I think that would be the right thing to do for starters. I hate not knowing how many wins I have until its too late. 

    0
    Acciones de comentarios Permalink
  • etermax

    Hello Hervin and Lloydjv, we appreciate you guys taking the time to share your feedback comments with us. As we have mentioned previously, our users´opinions are very important to us in order to continue improving the game. We will report your comments to our Development team for them to take into account. We understand the issues the daily 15 game limit has caused to several users, and we want to apologize for all inconveniences that were caused to you, sincerely. In the last days, the limit has been set to 5.00 am UTC which is already active in the game for all users around the globe. We wish you both have a wonderful day and stay safe. 

    0
    Acciones de comentarios Permalink
  • Tamara Fuchs

    I’m ready to cease playing. So many glitches. I was told yesterday that I was at my limit for rewards but it’s 6pm the following day and it’s still not reset. I play all week and this has ruined my chances to win. I so enjoy the game.. but after all the time I’ve put in, it’s not enjoyable enough to stay on the app

    0
    Acciones de comentarios Permalink
  • etermax

    Hello, Tamara Fuchs! Thank you for your comment, we're very sorry about what happened. We want to let you know that only the points of the first 20 Classic matches played in the day are counted for the Ranking. In other words, from game number 21 onward, no points are added. Bear in mind that this will be applied to all users equally. On the other hand, for the Classic game’s points to be considered for the Ranking, you must have at least two crowns. This also goes for all of our users. Classic game point limit will be reset every day at 5:00 am UTC. Keep in mind, you will be able to continue accumulating points for the Ranking by playing the rest of our game modes. Nevertheless, we will properly analyze this matter and contact you via email, shortly. We apologize for any inconvenience this may have caused you. Have a lovely day!

    0
    Acciones de comentarios Permalink

Iniciar sesión para dejar un comentario.