Cheaters

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27 comentarios

  • Dante Golio

    Hi Audrey. I hear you on this. Had a thought recently...What if our foreign friends receive mostly easy TC Q’s just because those have been translated by users in those countries. Every question is Vincent Van Gogh’s ear or 3 hits in Volleyball! Would explain a lot if this were true.

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  • Victoria Tarrani

    Good point Dante. That would explain a great deal, but it also specifies what kind of controls need to be implemented. Apparently that means not everyone gets the same questions in a challenge. 

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  • etermax

    Hello guys, we appreciate you reporting these situations. Please bear in mind, questions in the game are always suggested by users in their respective language, therefore, it is users themselves that are dictating the difficulty of the questions. Nevertheless, whenever you encounter a situation where you believe a player may be cheating, please reach out directly through our Support Center contact form and let us know of their username, this way, we can analyze the situation. We are currently working to watch these situations closely as several users have reported very similar scenarios. We apologize for all inconveniences this may have caused. We wish you have a great day!

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  • Victoria Tarrani

    I have a question about Audrey Heath’s comments. What is this reducing classic games to 15 a day? Did this really happen I have the ad-free version and haven’t run into this problem, but I’ve cut way back on the games I play.  

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  • Dante Golio

    Hey Victoria. You can still play unlimited classic games but only earn points towards the Ranking challenge on 15 wins per day. Also, while the foreign players are in our overall Survival and Ranking weekly groups, I don’t think they are in the same individual challenge rounds with USA players. So, it’s possible they have a limited supply of Q’s in their languages. Probably easy ones and not like the large amount of obscure, difficult questions in English.

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  • Victoria Tarrani

    Thanks for the info. 

    That 15 per days seems ludicrous. I don’t even play that many any more, but if a person plays 40 games a day, as I used to, they should not be penalized for it.  More activity means a popular game. The point idea was not a good idea it seems. 

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  • Ginger Hunt

    I agree Victoria. If you start a "contest" to get people to want to play and earn points, why would you then limit the games. I think some limits need to be set but not there.
    Victoria-the game no longer alerts us if there is a chat message for you but if you press on the conversation bubbles you'll go to chat. Then you have to check each player to see if they've written but at least we can chat. I don't see a game from you...but I'll keep trying. 😃

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  • Mike

    I’ve been getting cut off from earning ranking points after 4 or 6 classic games the last couple Sundays. AND my Triviathon still doesn’t work. Very hard to compete.

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  • Angie SoMd

    In reply to the comment from Etermax:

    Report cheating?  I did, last Ranking Challenge,  with PROOF... you know what happened? Nothing,  in fact the cheater won the #1 spot and all the rewards. 

    I noticed this player suddenly shot up in the ratings and noticed they were adding points around the clock. I then noticed they were adding ranking points in increments of 100 which is impossible as there is no way to accrue only 100 points. I took a screenshot of their score then waited for it to go up by another 100 points then took a screenshot of that as well. I submitted them to support via a formal ticket with a detailed explanation. I did this a few days before the challenge ended so they could put a stop to it. They did nothing. And that ticket I submitted?  They said they'd "look into it" which apparently never happened. I mean, I had proof of cheating,  and they did nothing. 

    I contacted them again Sunday night and told them I would no longer participate in Ranking Challenges and asked them why they let the cheater win, it's been almost 5 days and I've yet to hear back and it never takes this long, it's like they're avoiding it.

    I haven't participated in this weeks Challenge which is ashame because it's fun, but when players are not only allowed to cheat but rewarded for it, well, it's just futility to play, it ends in frustration. If you guys won't disqualify cheaters how can any of us enjoy your game? The cheaters have ruined it but what's worse is Etermax has let them.

     

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  • Victoria Tarrani

    Well written. Great documentation too.

    That 100 point increment is significant. I quit playing the survival challenge when they added the option where you could double your points. Only those with the money would do that, which had nothing to do with knowledge and everything to do with wealth.  It reminded me of the parents who paid for someone to take their kids SAT tests, and then bribed officials to get their kids into elite universities. 

    This forum is a good place to vent, but it doesn’t seem to make a difference. Maybe it will. 

     

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  • Merlyn Hileman

    I think I've run into a similar situation. I see a user in my randomly picked list of "friends", a person I don't know at all, has 89,000 points in the ranking this week.  Considering the game cuts points for classic games at 15 a day, this seems ridiculous. Assuming this user won all 15 of the games, it still doesn't make sense. 15x400 = 6000. 6000x5 days of ranking = 30,000. That means the person would need to have gotten 59,000 points from other things (Survival, Triviathon, etc), which only give around 300-400 points per completion. I need some advice; is there any possible legitimate way some really smart trivia whiz could rack up nearly 90,000 points in 5 days? Or should I report this individual to the admins? Thanks!

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  • Victoria Tarrani

    Yes, Merlyn, report it.  You have documented the situation well.  
    good luck 

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  • Victoria Tarrani

    Ginger Hunt, I guess the game I started that I thought was with you is with someone else.   I searched for you, but none of the pictures matched.  Tarrani75@gmail.com

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  • Merlyn Hileman

    Thanks, Victoria. I sent a report. They now have over 96,000 points and still going! Ugh. 

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  • Victoria Tarrani

    That is shocking.  I hope they pay attention to your report.  

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  • Merlyn Hileman

    Apparently not. Now up to 113,000 points. I'm just glad I'm not in their ranking league (I didn't play much one week and got knocked down a level). I feel bad for the people ranked against them! Ridiculous!

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  • Victoria Tarrani

    That’s no just impossible, it’s crazy. Why draw so much attention to yourself? 

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  • @ablheath

    I also dropped down a level because there was no way to compete with the cheaters, but I like the level I’m on much better.
    I don’t see the point of them playing as the do. There’s no challenge or fun in playing that way. The ones on my team seem to jump ahead greatly, very quickly & only play if the think the person under him is getting to close. I just don’t get it 🤷🏻‍♀️

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  • etermax

    Hello everyone! Thank you for reporting this inconvenience. We would like to let you know we are currently analysing the situations you are reporting. In order to be able to have this solved as soon as possible, it is highly important for you to submit a screenshot, where we can visualize the user with a suspicious score. We will reach out to you through email in order to obtain further details. We apologize for all inconveniences this may have caused. Have a great day!

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  • Victoria Tarrani

    Hope it makes a difference 

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  • Victoria Tarrani

    I got a request from Etermax to respond to Request 42846. I tried to do so, but it kept telling me I didn’t have access and to go through my mail program, which I was.  I gave up and wrote a letter.  

    I have not documented the cheaters.  I responded to those who have that they should definitely contact you and provide their screen shots. No one was responding to their questions, so I did. 

    I rarely play anymore because the game format is not conducive to enjoying the play.  I hate your game point system. I no longer know how many questions I’ve answered in a week, which is far fewer than the 2000-3000 it used to be.  I can no longer see statistics, which takes away a great deal of personal information. You’ve put me in a group that I know nothing about and taken away my friends that I actually followed. Well you’ve given me a group and called them friends.  Survival is a joke because the person with the most money can double their points, which may actually be part of your cheaters problems. 

    I used to enjoy the challenges and hosted several groups with 20 or more players.  I made friends by talking with the players. Survival doesn’t even stay up the whole time due to the 4210 error.  

    I don’t think there is even a way to chat with friends any longer. You’ve isolated us more.  I know quite a few players who have quit.

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  • Angie SoMd

    In reply to the 2nd post from Etermax:

     

    I did submit two screenshots which was absolute proof of cheating and the cheater went on to win. When I submitted a new report to Support regarding my frustration that nothing was done about it I never heard back from them. It's been 2 weeks and they simply ignored it, it is the only support request I have ever not had completed. I've stopped competing in the weekly ranking, until it's fair to honest players it's just an exercise in futility and frustration. It was fun, until the cheaters took over. 

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  • Victoria Tarrani

    Good for you, Angie.  You’re not the first to state they sent in screen shots with proof and nothing changed. If we post the information here, we at least have a group of people (players and perhaps Etermax staff) that are aware of the situation. I used to get responses from Etermax support, not for six or eight months though  

    It seems we are being ignored as weeks go by without any changes, just more problems. It appears your team doesn’t care and continues to try to force their vision upon the players.  You’ve lost players and will continue to do so. You could restore the game from a year or two ago in that format and will back players.  

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  • Lloydjv

    Yeah, you guys need to shut off the cheaters and not the people who want to play unlimited classic games, no matter if they win ranking points or not. 

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  • Lloydjv

    4210, 4230, error error error. And why not separate the paying players from those using the free version? If I want to pay something to win, it needs to be for money, so I will go to Vegas. In the meantime, let's level the playing field a tad so normal people can win by what what this game was created for. Knowledge, not paying. 

     

    Does this get your attention, Etermax folks?????

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  • etermax

    Hello guys, we sincerely appreciate your comments, thank you for your time. Victoria, we are very sorry you have experienced these issues when attempting to respond to the ticket we have created for you. We'd like to remind you, anytime you'd need to report a user cheating you can do so posting a screenshot here or letting us know of their username. On another note, we appreciate the feedback you are providing to us, our user's input is really important to us, and we are making sure to report all feedback we receive to our Developers, who will take your comments into account for the upcoming updates.We are also currently working to have the Survival issues resolved, we apologize for the time it is taking for us to arrive to a complete solution. Angie SoMd and Lloydjv, we appreciate you guys´ feedback comments as well, we will make sure to take them into account also. Thank you for taking the time to let us know of your thoughts. Angie, we have verified and have not received a reply from you, we will reach out to you again in order to report the users and have the appropriate measures taken. Thank you so much for sharing your concerns with us! We wish you all have a wonderful day!

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  • Lloydjv

    Got another one for you. This screenshot was taken at 8am CDT 4/25/22. The person shown in first place was at 85K points only 15 minutes prior. This is impossible for someone to amass so many points in this game so quickly. Can you please crack down on these cheaters? This person is now at 184K points and its only noon. the person in second place is at 130K.

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