We want to let you know that we are aware of the problems that some users are experiencing in Survival Mode. For that reason, we have corrected some inconveniences on our end.
Nevertheless, after analyzing the situation, we have determined that most of the errors may occur due to an instability in the internet connection. Therefore, if you are still experiencing problems, keep in mind that in order for you to have a smooth experience, it is important that you are connected to a stable network and that the signal from your device is strong.
Full Wi-Fi bars or mobile data coverage alone are not always enough to ensure a solid connection, as local networks can reduce their speed and sometimes overload. To be more precise, if the Internet connection suffers instability at any time during the game, the application could fail.
This does not mean that the error arises because you have lost your internet connection. Most likely, you don't present these inconveniences in other game modes such as Classic Games, Triviathon, Triviathopics, etc. But since Survival mode is a real-time feature, it could cause the game to stop if there is instability.
Unfortunately, the game could also stop if another user suffers from unstable connection, even if your connection is strong and stable. Because of this, we will continue to analyze the situation closely in order to achieve a better Survival Mode experience.
We appreciate your understanding.
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