Guide for new users

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12 comentarios

  • 2suzyb22

    Try to stick with questions that everyone would know. We are not all sports fans or have medical educations. 😊

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  • Tim Mullen

    How do I stop receiving emails of comments posted after mine? I have made my point, it seems the overwhelming majority of commenters are in agreeance, you are arrogantly ignoraing is, so there is no point receiving endless emails all basically saying the same thing - your new homescreen sucks but you don’t give a damn - so HOW DO I STOP THE EMAILS????

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  • Carlos Mangiarotti

    Se puede jugar a la trivia , con 6 participantes on line?

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  • Thomas Sauer

    I purchased the ad-free version of TC.  So, why is it that EVERY TIME I open it, I get the same old ad from TC advertising a “limited time” offer.  First off, it’s an ad on an ad-free platform.  That alone is wrong.  Second, it’s hardly a limited time offer if it comes up every time for months.

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  • etermax

    Hello Thomas Sauer! Thank you so much for your comment, we appreciate your participation! We want to let you know the "limited time offer" you are receiving in the Premium version of the application is not considered to be an advertisement as it is not making an offer that is external to the game. The purpose of it is for you to be able to access an item pack at a much lower pize than you would find in the game´s store. Also, please keep in mind, the "limited time offers" will change and update as time goes by. Nevertheless, we appreciate your input on this matter and will report your comments to our Developers team for them to take into account for future game updates. We apologize for all inconvenience this may have caused you. We wish you have a wonderful day!

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  • Debra Curtis

    I am unable to open the new Classic League. Error says you are working to fix it . Please advise when correctly and you are going

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  • Debra Curtis

    Why are gems still being rewarded when you can’t do anything with them. More than a year ago I asked when you might have new slot machines and was told it would be soon. I’ve already obtained all my characters, so it seems like a waste of time having to accept a gem that can’t be used.

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  • Debra Curtis

    Over a year ago I received chats from other players which were read and deleted, but they keep reappearing, even with my chat feature disabled and and the sender has been deleted

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  • etermax

    Hello Debra Curtis! Thank you so much for your comments and for reporting these issues within the application. We would recommend for you to complete the following troubleshooting steps to attempt having these solved: 

    -Force close all applications

    -Hard boot your device. 

    - Uninstall the application and reinstall upon a few minutes. 

    Please bear in mind that by doing this you will not lose your information and statistics, as these are linked to your email address. 

    As for you concerns regarding the gems, we would like to let you know we are currently working to improve and implement other features in the application, for this reason, the implementation of new card machines isn't currently in our improvement plans, however, we aren´t discarding this possibility. We will proceed to report your comments to our Developers team for them to take into account for future game updates. We appreciate you taking the time to share your opinion on this matter with us, as it is very important for us to continue improving. We apologize for all inconvenience this may have caused you. We wish you have a wonderful day!

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  • Debra Curtis

    What does Double Rewards mean when it appears after collecting gems in the shop section.

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  • etermax

    Hello Debra Curtis! Thank you for your comment, we appreciate your participation. Please bear in mind that the "Double Rewards" option you will find on the screen when you access the shop section applies to the cards you have placed on the board. Each card will provide you with a reward every day, by tapping on the option to "Double Rewards" you will receive twice the reward for all three cards you have placed on the board. We recommend you make sure to always place the cards that will provide you with the most rewards there. We remain at your disposal for any other questions you may have. Have a wonderful day!

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  • Debra Curtis

    thank you

     

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