Play without losing a life still uses a life.

Dlwcowan

• 17 de noviembre de 2022 01:23

I clicked to start games and not lose a life. As soon as I start playing my heart count goes down. What's up with that.

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  etermax

  • 17 de noviembre de 2022 21:34

  Hi Dlwcowan! Thanks for reporting this situation, in Classic mode, through this forum. We've contacted you via email in order to address the issue and compensate you for the error that occurred. We apologize for any inconvenience this may have caused you. We hope you have a great day!

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  Dlwcowan

  • 2 de febrero de 2023 22:59
  • Editado

  I don't recall getting an email, nor having life's restored and the bug is not fixed. Just saying. Why offer in game pop up and not honor the option.

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  etermax

  • 3 de febrero de 2023 18:23

  Hello Dlwcowan! It's great to hear from you again. We contacted you on November 17th, 2022 at the email address that is registered in this forum. In case you have not received our email in your main inbox, we suggest checking the Spam and Junk folders of your email, as of the mentioned date. As for your balance of lives, we verified that the compensation was correctly deposited at the time of our contact and later used to create Classic games. We also verified that the games created through the Free Match pop-up since then have not consumed lives from your current balance. We're sorry about any confusion caused and for the previous inconvenience. We wish you a wonderful day!

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