Pet Disappeared

A_Random_Mint

• August 20, 2020 02:19

As of logging on today I have noticed that my pet has disappeared. It is very strange as a have fed it every day even yesterday, but it has disappeared not even giving me a chance to get a new one.

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  etermax

  • August 21, 2020 14:28

  Hello A_Random_Mint! Thank you so much for posting about your concerns here! We would like to let you know the new Pet feature is set to disappear when users don´t feed it; nevertheless, it should return to the game upon a short period of time, back in the first level. In this case, because you are stating you had been feeding your Pet regularly, we will be reaching out to you through email in order to help you have this problem solved as soon as possible. We sincerely apologize for all inconvenience this may have generated. We wish you have a wonderful day!

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  Chris Stevens

  • October 06, 2020 01:26

  Mine disappeared today, before it became hungry, probably only a couple hours after feeding. My wife mentioned hers is gone too and wasnt hungry yet. Are they coming back? And what’s the point of them anyway?

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  etermax

  • October 06, 2020 17:16

  Hello Chris Stevens! Thank you so much for your comment. Please bear in mind, if your pet has left the application, it will be returning back in level 1. In case this is not happening we would suggest you hard boot your device, then uninstall and reinstall the application. Please bear in mind by doing so you will not lose your information and statistics as these are linked to your email address. We apologize for all inconvenience generated. We wish you have a wonderful day!

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  Carley MacDonnell

  • January 20, 2021 17:24

  Same situation here. My pet was smiling and the "feed" button was greyed out. It said I had to feed him in 3 minutes but it wouldn't let me. Now my pet is gone after like 18 days of feeding. Oh well. The pets are a pointless feature anyway

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  etermax

  • January 20, 2021 18:05

  Hello Carley MacDonnell! Thank you for bringing this situation to our attention through this post. We have reached out to you through an email in order to receive further information about the problem so that we may analyze it and solve it as soon as possible. We look forward to your response. We apologize for any inconvenience this may have caused you. Have a great day!

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  Shaylen Sharp

  • March 11, 2021 20:44

  This just happened to me today. I usually always get a 19min warning before my pet leaves. Last I saw my pet he was fed and happy; I logged in today and he's just gone with no warning. Trivia Crack I really don't want to start over with my pet!

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  etermax

  • March 12, 2021 15:43

  Hello Shaylen Sharp! Thank you so much for your comment. We´d like to let you know we´re aware of this problem with the Pets that have disappeared off several users´accounts. We´re currently working to have it solved, however, please bear in mind you will recover your pet. We will be reaching out to you through email. We apologize for all inconvenience this may have caused you. We wish you have a wonderful day! 

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  teagan

  • February 10, 2022 16:28

  my pet just ran away, i feed him every day consistently, even bought him a hat. i’d hate to lose that progress, please get back to me!! it’s very upsetting.

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  etermax

  • February 23, 2022 21:22

  Hello teagan! We apologize for the delay in our response and thank you for your comment. We are very sorry to hear you've lost your pet. In order to help you recover it, we will reach out through email. We look forward to hearing back from you. We wish you have a wonderful day! 

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