Coins disappeared

Mad Santan

• April 04, 2020 03:18

I had over 45,000 coins and now they are gone!! Please fix or email me elmaterial@aol.com

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  Esther Flasch

  • April 07, 2020 03:21

  Yesterday I had over 2000 purple points... now there are over 1100 points gone. I had also more coins. And there are 10 correct answers gone. I want them back to. Did you had any response?

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  Mad Santan

  • April 07, 2020 06:41

  Nope and I uninstalled it and downloaded again and nothing. I’m getting upset that they haven’t fixed it I need my coins. I had OVER 45,000

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  etermax

  • April 07, 2020 17:01
  • Edited

  Hello Esther and Mad Santan. We sincerely appreciate you guys posting your concerns here. We are very sorry for this situation you are describing. In order to have this resolved, we have reached out to each to one of you through email. We will be awaiting your responses. Our best apologies for all incoveniences this may have caused you. We wish you have a great day!!

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  Esther Flasch

  • April 07, 2020 18:25

  I haven’t recieved any other email then what written above...

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  etermax

  • April 08, 2020 13:47

  Hello Esther, thank you so much for letting us know, we have double checked that the message was sent, we would encourage for you to check our Spam folder, just in case. Please let us know if you still cannot find it. We apologize for all inconveniences this may have caused you. We wish you have a great day!!

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  Esther Flasch

  • April 13, 2020 05:03

  I did find the mail in my spam. And on April 8th I answered your mail. Still haven’t received one back...

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  Esther Flasch

  • April 13, 2020 05:06

  Mad Santan, did you had any answer received from etermax??

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  Mad Santan

  • April 15, 2020 05:20

  Sorry it takes forever to get in here. They sent the message to another email, and I also responded. But nothing yet. You?

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  Esther Flasch

  • April 15, 2020 07:38

  They say I used the coins. Can’t imagine because every other week I don’t play the tournament. And then I don’t use them. They said I used them. Within a few hours after the tournament, I saw it within those hours that I lost all of them. I did get my pink points back. But not my correct answers.

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  Luz Vazquez

  • September 01, 2021 15:41

  I had over 100,000 coins and I upgraded my phone and downloaded the ad free version of the game and lost all of them.

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