Comments

13 comments

Date Votes
  • Esther Flasch

    Yesterday I had over 2000 purple points... now there are over 1100 points gone. I had also more coins. And there are 10 correct answers gone. I want them back to. Did you had any response?

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  • Mad Santan

    Nope and I uninstalled it and downloaded again and nothing. I’m getting upset that they haven’t fixed it I need my coins. I had OVER 45,000

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  • etermax
    • Edited

    Hello Esther and Mad Santan. We sincerely appreciate you guys posting your concerns here. We are very sorry for this situation you are describing. In order to have this resolved, we have reached out to each to one of you through email. We will be awaiting your responses. Our best apologies for all incoveniences this may have caused you. We wish you have a great day!!

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  • Esther Flasch

    I haven’t recieved any other email then what written above...

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  • etermax

    Hello Esther, thank you so much for letting us know, we have double checked that the message was sent, we would encourage for you to check our Spam folder, just in case. Please let us know if you still cannot find it. We apologize for all inconveniences this may have caused you. We wish you have a great day!!

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  • Esther Flasch

    I did find the mail in my spam. And on April 8th I answered your mail. Still haven’t received one back...

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  • Esther Flasch

    Mad Santan, did you had any answer received from etermax??

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  • Mad Santan

    Sorry it takes forever to get in here. They sent the message to another email, and I also responded. But nothing yet. You?

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  • Esther Flasch

    They say I used the coins. Can’t imagine because every other week I don’t play the tournament. And then I don’t use them. They said I used them. Within a few hours after the tournament, I saw it within those hours that I lost all of them. I did get my pink points back. But not my correct answers.

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  • Luz Vazquez

    I had over 100,000 coins and I upgraded my phone and downloaded the ad free version of the game and lost all of them.

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  • Amy

    I also had over 32,000 coins and they are gone. What happened? I didnt use mine either. I logged in and they were gone.

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  • Amy

    Ps I love this game and dont want to delete it for a stupid reason!

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  • etermax

    Hello Amy! Thank you for reporting this situation with your missing icons through this forum. We've contacted you via email in order to acquire more information from you about this matter, to be able to analyze the situation better and help you find a solution. We look forward to your response. Have a wonderful day!

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