Trivia stopped working

Ronaldhpaul

• May 04, 2021 13:35

Trivia crack just stopped working after 4 years of no problems. Stopped on May 4 around 9:00am

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  Paul Rubin

  • May 04, 2021 13:41

  Same here. Lost all my games. Now it says check internet connection. Connection is perfect. Streaming music, texting and emails are fine. I think that’s the default response when something is wrong.

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  Ronaldhpaul

  • May 04, 2021 13:48

  It is trying to make me sign in but errors. Worked fine the last 4 years

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  Judi Shevlin

  • May 04, 2021 13:54

  Mine too. I guess my pet is going to leave for greener pastures! That's ok though. The questions were getting really stupid anyway! Game won't load for me. I had to come to forum through my email. Odd.

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  Debbie Hunter

  • May 04, 2021 14:02

  Lost all of my games.  Now there is a ad version on my phone even though I purchased the ad free version and game is starting from the very beginning instead of the level where I was.  Lost all of the people I play with and my pet is not at level 9,  Please restore my game back to where it was before you did your maintenance this morning.  It would be appreciated that you do this as soon as possible.

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  @ablheath

  • May 04, 2021 14:11

  In the news section of the game, they’ve been saying that they will be down for maintenance today. I don’t remember the hours. I guess we can just keep checking back with our games 🤷🏻‍♀️

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  Judi Shevlin

  • May 04, 2021 14:44
  • Edited

  Mine is back up and running! Nothing was lost. Fed my pet like a good mom should do! 😁😎

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  Debbie Hunter

  • May 04, 2021 17:45

  My players are back up.  However, the version is the ad version and the level of my pet has been changed.  Please restore the ad free version (which I paid for) and set my pet back to Level 9 the way it was before your maintenance this morning as soon as possible.  Thank you!

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  etermax

  • May 04, 2021 19:13

  Hello Debbie Hunter! Thank you for your comment. Please bear in mind that the ad-free version and the ad-version are two separate applications. We recommend you make sure you have logged into the ad-free version of Trivia Crack to recover your pet´s level and the ad-free benefits. As for the maintenance-caused issues, these should  be resolved by logging out of the application and logging back in brind your progress back on track. To log out, please go to Menu - Settings - Log out. We sincerely apologize for all inconvenience this may have caused you. We wish you have a wonderful day!

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  etermax

  • May 04, 2021 19:21
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  Hello Ronaldhpaul, Judi Shevlin, @ablheath, Paul Rubin! Thank you for your post and comments! We´d like to inform you all that over the last few hours we had been doing maintenance work in the game which is why you may have found irregularities in your account. Due to an issue presented in the game’s login, it’s possible that a new account was created by mistake. We want you to know that you will be able to retrieve your original account to continue enjoying the game. To do so, you must access Menu > Settings > Log Out. Then log back in with the email address and password information used to create the original account and this way, your progress will be back on track. We sincerely apologize for any inconvenience this may have caused.If you have any other questions, please let us know. Have a great evening!

   

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