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  2. Troubleshooting

Troubleshooting

Frequent issues

  • How do I update my game on iOS?
  • How do I update my game on Android?
  • What should I do if the game crashes or shuts down after displaying an ad? (iOS)
  • What should I do if the game crashes or shuts down after displaying an ad? (Android)
  • How can I take a screen recording? (iOS)
  • How can I take a screen recording? (Android)
See all 22 articles

Problems with my account

  • Why did I lose my account's progress?
  • I forgot my password, how can I get it back?
  • I bought the ad-free version, why am I still seeing ads?

Purchases Issues

  • What do I do if I have a problem with a purchase? (iOS)
  • How to request a password or authentication to make purchases? (iOS)
  • How to request a password or authentication to make purchases? (Android)
  • How do I change my payment information on Android?
  • How do I change my payment information on iOS?
  • How do I access my purchase history? (iOS)
See all 12 articles
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