Troubleshooting

Frequent issues

• How do I update my game on iOS?
• How do I update my game on Android?
• What should I do if the game crashes or shuts down after displaying an ad? (iOS)
• What should I do if the game crashes or shuts down after displaying an ad? (Android)
• How can I take a screen recording? (iOS)
• How can I take a screen recording? (Android)

See all 22 articles

Problems with my account

• Why did I lose my account's progress?
• I forgot my password, how can I get it back?
• I bought the ad-free version, why am I still seeing ads?

Purchases Issues

• What do I do if I have a problem with a purchase? (iOS)
• How to request a password or authentication to make purchases? (iOS)
• How to request a password or authentication to make purchases? (Android)
• How do I change my payment information on Android?
• How do I change my payment information on iOS?
• How do I access my purchase history? (iOS)

See all 12 articles