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  2. Troubleshooting

Troubleshooting

Frequent issues

  • Having problems to sign into the Forum?
  • What can I do if the game shuts down or freezes?
  • How can I take a screenshot?
  • How can I update the game?
  • Why didn't I receive my reward?
  • Why didn't I receive my coins if I won the classic game?
See all 7 articles

Problems with my account

  • Why did I lose my account's progress?
  • I forgot my password, how can I get it back?
  • I bought the ad-free version, why am I still seeing ads?

Purchases Issues

  • What do I do if I have a purchase-related issue?
  • Why am I required to pay if I already bought the ad-free version?
  • How can I transfer the purchase of the ad-free version to a new device?
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