Troubleshooting

Frequent issues

• Having problems to sign into the Forum?
• What can I do if the game shuts down or freezes?
• How can I take a screenshot?
• How can I update the game?
• Why didn't I receive my reward?
• Why didn't I receive my coins if I won the classic game?

See all 7 articles

Problems with my account

• Why did I lose my account's progress?
• I forgot my password, how can I get it back?
• I bought the ad-free version, why am I still seeing ads?

Purchases Issues

• What do I do if I have a purchase-related issue?
• Why am I required to pay if I already bought the ad-free version?
• How can I transfer the purchase of the ad-free version to a new device?