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Support Center
Troubleshooting
Troubleshooting
Frequent issues
Having problems to sign into the Forum?
What can I do if the game shuts down or freezes?
How can I take a screenshot?
How can I update the game?
Why didn't I receive my reward?
Why didn't I receive my coins if I won the classic game?
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Problems with my account
Why did I lose my account's progress?
I forgot my password, how can I get it back?
I bought the ad-free version, why am I still seeing ads?
Purchases Issues
What do I do if I have a purchase-related issue?
Why am I required to pay if I already bought the ad-free version?
How can I transfer the purchase of the ad-free version to a new device?