If you enter your account and see that you have lost your level and statistics, don't worry, it does not mean that you lost the progress. It might be due to the following reasons:
- You entered an email address different from the one you used to create the account. To verify this, go to Menu > Settings > Account and check if the email is incorrect. If so, sign out by going to Menu > Settings > Sign out and log back in using the correct email address.
- You signed in with a Facebook profile and your account was not linked to Facebook. If this happens, sign out by going to Menu > Settings > Sign out and log back in with the email address you used to create your account.
- You signed in with an Apple ID and your account was not created with this method. To verify this, go to Menu > Settings > Account and check if the email address and username are incorrect. If so, sign out by going to Menu > Settings > Sign out and log back in with the correct email address.
Keep in mind that, if after following these steps you were unable to recover your account, you can contact our Support team here.
We ask you to provide us with all possible emails or usernames that you have used in your account, and we will help you recover it.